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Esteban Rojas is an experienced professional in customer success and product management, currently serving as the Product Manager for Experiencia Clientes Omnicanal at Empresas SB since August 2023. Prior roles include Manager of Customer Success at Rankmi, where Esteban was responsible for planning, advising, and ensuring continuous improvement for client projects. At Nubox Chile, Esteban held positions as Customer Success Executive and Onboarding Analyst, focusing on customer satisfaction during onboarding and implementing projects to enhance client experiences. Esteban's career also includes roles at Atento, IPCHILE, Teamwork Chile, VTR, and Contact Center I-LINE, with a strong emphasis on customer service and satisfaction across various industries. Esteban has completed multiple diplomas, including one in Customer Service and Experience from Pontificia Universidad Católica de Chile, and holds degrees in Commercial Engineering and Business Administration from Universidad Tecnológica de Chile, INACAP.