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Nyla Mitchell has a wealth of work experience, beginning in 2007 as a Technical Nurse at Marshall Health & Rehab. In 2008, they became an Admissions & Recruitment Officer at Florida Agricultural and Mechanical University, where they evaluated applications and credentials for admissions decision making, prepared statistical reports, and facilitated various presentations. From 2010 to 2015, Nyla was the Script Team Manager at Tresta, providing leadership and direction to call center staff and ensuring company policies regarding call performance and employee behavior remained in line with company goals. Most recently, they have been a Learning Content Developer at MCCi since 2015, and is currently a Customer Success Manager at Emporos since 2022.

Nyla Mitchell attended Northwest Florida State College from 2000 to 2002, Florida Agricultural and Mechanical University from 2002 to 2004, and Taylor Technical Institute from 2006 to 2007. Nyla also obtained a Laserfiche Gold Certification 10 from Laserfiche in June 2021.