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Tim Williams is an experienced incident manager currently at Employment Hero since October 2023. Prior professional roles include senior management positions at Datto, where responsibilities spanned across APAC Partner Success and Technical Support, successfully scaling teams and enhancing customer satisfaction. Prior to Datto, Tim held key positions at WiseTech Global as Desktop Engineering Manager and M&C Saatchi Australia as Service Delivery Manager, navigating challenges in a dynamic agency environment. Early career experiences include roles at Allen & Overy and TVNZ, focusing on IT service management and support. Tim's extensive background reflects a strong capability in team leadership, process improvement, and technical support across various industries.