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Bradley Rowe is an experienced professional in customer support and technical account management, currently serving as the Senior Director of Global Customer Support at Emplifi since January 2024. Prior to this role, Bradley held various positions at Khoros from October 2011 to July 2023, including Senior Director of Professional Services, where a Special Renewal Initiative was implemented, resulting in a 15% increase in customer renewal rates. Other notable roles at Khoros included expanding a Technical Account Manager team and launching a premium support offering for a substantial global customer base. Earlier career experiences include roles at VoiceTeach, Apple FamilyWorks, SFSU Disability Programs and Resource Center, Sonic Solutions, and the County of San Bernardino, complemented by a Bachelor of Arts in Music Theory and Composition from Pomona College, a Master of Science in Counseling Psychology from Dominican University, and a Post-Baccalaureate in Psychology from San Francisco State University.