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Agnes Samson is an experienced professional with a diverse background spanning customer service, technical support, recruiting, and case management. Currently serving as a Case Management Specialist at Emplicit since December 2021, Agnes manages several brands on Amazon and assists teams with issues in Amazon Seller Central. Previous roles include Junior Recruiter at JobTracks, Technical Support Specialist at Concentrix for AT&T’s prepaid service, and Customer Service Representative at Convergys, where Agnes contributed to billing and sales support as well as case management. Earlier experience includes supervisory responsibilities at Rustans Coffee CORP and customer service roles at Convergys and iQor. Agnes holds a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from Central Mindanao University.