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As VP of Sales Engineering, Jim Cantwell is accountable for defining the vision, professional development, and efficacy of technical sales resources and making sure they align with Empirix’s business goals. Jim is responsible for the planning and directing applications engineering activities and sales enablement globally for Empirix. He has also worked in a rotational positions such as leading the Professional Services organization for the Contact Center Assurance practice. He has a depth of business and technical experience based on 20 years of experience supporting the Fortune 500 customers in both the Enterprise and Service Provider market segments. Jim joined Empirix in 2013 after spending nearly 15 years at longtime Empirix partner Avaya in various sales engineering leadership roles. He is a graduate of Barry University in Florida.