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Irene Sousa is an experienced professional with a diverse background in education, customer service, and interpretation. Currently, as a Teacher Assistant at Protocol Education since January 2022, Irene is responsible for classroom management, running activities, and supporting teachers. Concurrently, Irene has worked at Lidl UK as a Customer Assistant and Freshness Specialist since October 2018, focusing on customer satisfaction and store standards. Additional roles include interpreting for Empire Group UK, providing food and beverage assistance at Taylor Shaw Ltd and Aramark, and a supervisory position at Harrison Catering Services. Irene holds a Master of Science in Information Management and Library and Information Science from the University of the West of England, along with a degree in Information Science from Universidade de Aveiro.