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Amin Ghalib is an experienced customer service professional with a background in various roles. Currently serving as a Customer Service Representative at Emirates Post since February 2022, responsibilities include responding to inquiries via inbound calls, emails, chats, and WhatsApp, as well as managing social media activities. Prior experience includes a role as a Customer Service Agent at MTN from January 2020 to October 2021, where Amin handled customer inquiries and complaints through multiple communication channels. Additionally, Amin worked as an Assistant Language Teacher at Vision Center For Learning English, teaching English language classes and coordinating schedules. Educational qualifications include studies at Sudan University of Science and Technology and further training at Sudacad Center and Vision Training Center.