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ALi Ahmed is a skilled customer support professional with extensive experience in the service industry. Currently serving at Emirates Post Group since March 2017, ALi manages online communications and handles complaints and inquiries. Previous roles include customer support agent and data entry specialist at the Road and Transport Authority (Salik), where responsibilities involved managing accounts for VIPs and government entities in both Arabic and English. As a senior agent at Dubai Taxi Corporation from September 2013 to December 2015, ALi excelled in customer service, training new employees, and effectively managing calls and follow-ups in a high-pressure environment. ALi Ahmed holds a Bachelor of Business Administration with a focus on accounting from Hamdan Bin Mohammed Smart University, completed in 2019.