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Jennifer Thompson is an experienced customer service and merchandising professional with a diverse background spanning multiple industries. Currently serving as a Customer Success Specialist at Emerson Ecologics since January 2016, Jennifer is responsible for resolving customer issues, improving customer experience through data analysis, and managing product accessibility. Previous roles include Seasonal Merchandise Lead at Macy's, where Jennifer facilitated seasonal strategy execution, and Customer Service Representative at Straumann, providing technical support and maintaining customer relations. With a BS in Retail Management and an AS in Fashion Merchandising from Johnson & Wales University, Jennifer demonstrates a strong foundation in retail operations and customer engagement.