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Michele Storti currently serves as Supervisora de Qualidade at emDia | Grupo Santander since April 2023. Previously, Michele worked as a Business Ops Analyst at Cognizant from August 2022 to January 2023, focusing on understanding application development, creating training materials, and providing constructive feedback on software functionalities. From July 2013 to July 2022, Michele held multiple roles at ZANC Assessoria Nacional de Cobrança, including Supervisora de Qualidade, where responsibilities included managing the quality team and improving processes, and Analista de Dados Gerenciais, which involved data analysis using SQL and PowerBI, creating reports for senior management, and facilitating cross-functional team interactions. Educationally, Michele is pursuing a specialization in Business Intelligence & Analytics at Escola Conquer and holds a degree in Processos Gerenciais from Centro Universitário FMU | FIAM-FAAM, as well as a technical qualification in Administração e Negócios from ETEC - Escola Técnica Estadual de São Paulo.