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Chantel F. has a diverse work experience spanning different roles and companies. Chantel started their career in 2005 at the National Bank of Canada as a Senior Customer Service Representative, where they worked for 13 years until May 2018. In 2018, Chantel joined Emburse Nexonia as an Implementation Specialist, and later transitioned to the role of Customer Success Manager in January 2019. Chantel worked in this capacity until April 2022.

In 2022, Chantel joined Emburse as a Team Lead in the Customer Success department, and within a year, they were promoted to Manager, Customer Success in March 2023.

Chantel F. completed a Certification in Project Management from Ryerson University, with a duration from an unknown start year until 2018. In 2020 and 2021, they pursued a Certificate in Leadership from Cornell University. Chantel also holds a Bachelor of Arts (BA) degree in Political Science and Government from York University, but the specific start and end years are unknown. Moreover, they obtained additional certifications, including "Approach to Leadership Excellence" from the Disney Institute in June 2021 and "Certified Customer Success Manager" from SuccessHACKER in October 2019.