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Nadia Javed is an experienced professional in customer success and account management, currently serving as a Senior Customer Success Manager at Embroker since February 2023. Prior to this role, Nadia held positions at Alera Group, Inc. and CoverWallet, where responsibilities included managing commercial lines and strategic accounts. A background in client onboarding at Paychex and service expertise at Wegmans Food Markets complement Nadia's skill set, which encompasses training and mentoring, client relations, and operational efficiency. With a degree in International Business and Management Information Systems from the Rochester Institute of Technology, Nadia demonstrates a strong foundation in business principles and customer service excellence.