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Kevin Liu is a seasoned operations professional with extensive experience in leading customer service initiatives across various industries. Currently serving as a Senior Operations Consultant at Embark Student Corp. since June 2024, Kevin previously held the position of Director of Operations at Element Fleet Management, where effective team leadership and data-driven methodologies enhanced customer service delivery. Earlier roles include Director of Operations and Director of Customer Experience at Embark Student Corp., and managerial positions at Rogers Communications and Bell, focusing on operational efficiencies and customer retention strategies. Kevin holds a BBA degree in Marketing and Finance from York University.