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As company President and CEO, Sharon is responsible for business strategy and managing EMA’s day-to-day operations. Sharon also works with utilities to build their operations and management capabilities. She helps clients develop organizational and workforce plans to improve quality and reliability, create staffing strategies and employee development programs, and prepare for a more technology and data-driven future. Prior to joining EMA, Sharon worked in operations management and engineering for 11 years with Metro Vancouver, a regional water and wastewater utility serving 2.4 million customers. Sharon is a Registered Professional Engineer and holds an M.Sc. in Civil Engineering and a B.Sc. in Geological Engineering from Queen’s University in Ontario, Canada. She is also a Board member and Executive Director for the Water Customer Care Forum (WCCF).