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Mike Klug is an accomplished professional in the field of customer success with extensive experience in leadership roles. Mike currently serves as the Global Head of Customer Success at ELSA, Corp and previously held the position of Head of Customer Success at Modal. Mike has also worked as a self-employed Customer Success Leader and has significant experience at Udemy, where Mike progressed through various roles including Senior Director of Enterprise Customer Success, Director, and Senior Manager of Customer Success. Earlier in their career, Mike was a Principal at Radix Group. Mike holds a Bachelor of Science in Decision Sciences from The Wharton School, earned between 1975 and 1979, and completed education at Malvern Prep from 1971 to 1975.