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Markus Gottfried Gassner is currently serving as the Team Leader CRM & Digital Sales Solutions/Tools at ELPRO Global, where Markus Gottfried is responsible for the support, development, and integration of sales & support tools in the CRM system (HubSpot). Prior to this role, Markus Gottfried worked at Ivoclar Vivadent AG as the Global Process Manager Customer Engagement, managing CRM processes and supporting the implementation of Salesforce Cloud and SAP CRM solutions. With a background in project and process management, CRM system support, and customer service, Markus has a strong foundation in the industry.