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Amy J. is an experienced professional in customer service and business operations, currently serving as the Customer Service Director at Ellume since September 2021. Prior to this role, Amy held various positions, including Business Operations Manager at Valneva USA, where responsibilities included managing 3rd party logistics performance and budget development. As Customer Service Manager at Osiris Therapeutics, a department was created to support a field sales team with consistent service and order fulfillment. At Emergent BioSolutions, Amy was the primary contact for a significant government contract, leading cross-functional teams to ensure deliverables were met. Earlier, at MedImmune, Amy developed contract tracking systems and negotiated various agreements. Amy J. holds a degree from Penn State University.