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Susan Stern has extensive work experience in the technology and education industry. Susan began their career in 1988 as a Marketing Associate at Philips and DuPont Optical Company. Susan then worked at Systems and Computer Technology (SCT) from 1992 to 2008, where they held various roles including Sales Support Specialist, Manager of Proposals, and General Manager of Sales Administration. From 2008 to 2011, they held leadership positions at SunGard Higher Education as the Vice President of Sales Operations and later the Vice President of Customer Relationship Operations. Most recently, Susan served as Vice President of Operations and later Vice President of Deal Desk Operations at Ellucian from 2012 to the present. In these roles, they were responsible for managing various operational functions and leading teams to support higher education institutions with software and services.

Susan Stern has a Bachelor of Science (BS) degree in Marketing Management from the University of Delaware. Susan also holds a Master of Business Administration (MBA) degree in Marketing Management from Widener University. In addition, they have obtained a certification in "Using Questions to Foster Critical Thinking and Curiosity" from LinkedIn in 2019.