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Gerardo Castaneda has a strong background in IT, starting as a Digital Audio Technical Support Agent and progressing to roles like Cloud Engineer, Lead Platform Engineer, Sr. System Engineer, and more. With a degree in Cloud Systems Administration, Gerardo has experience in implementing high availability solutions, working with various data science applications, and utilizing tools like Terraform, Puppet, and AWS CodePipeline for CI/CD pipelines. Gerardo has a wealth of experience in technical support and system maintenance, showcasing a diverse skill set.