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Zack Cohen is a seasoned professional with extensive experience in technical writing, operations, and client service. At Ellicott Dredges since September 2018, Zack has excelled as a Technical Writer and Technical Assistant, responsible for proofreading and publishing manuals, as well as maintaining the technical library and archives. Prior to this, Zack served as a Catalog & Scheduling Specialist at Johns Hopkins University, managing online course catalogs and conducting training sessions. Additional experience includes roles at Agora Publishing, where Zack addressed customer service issues, and Fiducial Business Centers, where operations and auditing systems were developed. Zack began a career as a Paralegal at Venable, LLP, focusing on document analysis. Zack holds a Master's Degree in Professional Writing from Towson University and a BA in Political Science from the University of North Carolina at Chapel Hill.