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Helen Josefsson is an experienced Process Manager in the maintenance sector of electrical distribution networks, currently serving at Ellevio AB since June 2015 after a prior role at Fortum Distribution AB from December 2009 to June 2015. At Ellevio AB, Helen leads the development and documentation of maintenance processes, implements process improvements, and manages interfaces with various process teams. Helen’s earlier role at Fortum Distribution AB involved similar responsibilities, alongside experience as a System Sub Process Specialist, focusing on system administration of a network information system. Helen also has technical communication experience from a brief position at Vattenfall and holds a Master of Science in Sociotechnical Systems Engineering and a Bachelor of Arts in History from Uppsala University.