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Erin Rowan is a seasoned professional with extensive experience in client operations and urban design. Currently serving as a Senior Client Operations Manager at Ellevest since October 2020, Erin has significantly contributed to the company's Client Operations team by enhancing customer feedback integration and strategic channel management. Previous roles at Ellevest included Client Operations Manager and various positions focused on bridging communication between client experience and product teams. Erin's background also encompasses volunteer UX/UI design at Womanly and work as an Urban Designer at Livable Cities Studio, among other positions in financial services and urban planning. Erin holds a Master of Urban Planning from the University of Michigan and a Bachelor of Arts in Urban and Regional Planning from Miami University.