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Jawad Khan is a dedicated and results-driven Senior Analyst at Elixir Technologies since November 2018, specializing in technical support for SAAS and cloud technologies. With a proven track record in providing timely resolutions to customer cases, Jawad utilizes tools such as Salesforce and Jira for effective case management. Previous experience includes roles as a level II Technical Support Analyst and Technical Support Analyst, focusing on customer relationship management through various platforms. Jawad's early experience as an IT Intern at the Sustainable Development Policy Institute provided insights into network and computer systems, IT policies, and overseeing IT staff. Educational qualifications include a Bachelor's degree in Information Technology from PMAS AAUR UIIT, earned from 2014 to 2018.