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Ville Raassina is an experienced professional in customer experience management, actively working at Elisa since December 2010, where the role encompasses driving customer experience improvements and leading key projects across various business channels. With a progressive career at Elisa, Ville has held multiple titles, including Senior Project Manager and Manager, focusing on product management, organizational change, and project delivery. Additionally, Ville is the owner of Konsulttiville, offering consulting services in customer and employee experience and sales. Educational qualifications include a Master's degree in Innovations from Savonia University of Applied Sciences and a Bachelor’s degree in Information Technology from Laurea University of Applied Sciences, complemented by various management and project management certifications.