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Thomas Vance is an experienced IT professional currently serving as Helpdesk II at ELGA Credit Union since August 2019. Previously, Thomas held the position of Senior Support Specialist at Red Level for a brief period in 2019 and worked as an IT Support Specialist Tier 2 at AMOCO Federal Credit Union from March 2016 to January 2019, where responsibilities included managing helpdesk tickets and overseeing Active Directory operations. Thomas began a career in retail at IZOD, advancing from supervisor to store manager between 2012 and 2015, with a focus on employee management. Educational background includes studies at Baker College from 2007 to 2008.