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Ketan Lakhani is a seasoned IT professional with extensive experience in systems support and administration, currently serving as a Senior IT Systems Support Specialist at ELEXON since March 2016. Ketan supports 200 internal users and handles multi-level support tasks, including physical and virtual server management on HP and VMware infrastructure, Active Directory, Microsoft Exchange server, and mobile device management. Previous roles include Corporate Support Technical Services Analyst at CCE Engineering Ltd., Systems Administrator at Expand Research, and IT Manager at GL events. Ketan has a strong background in supporting global users across various countries and managing complex IT infrastructures, with foundational experience at Broadridge Financial and other organizations since 1989.