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Karen Lavelle has a strong work background in various roles within the energy industry. Karen is currently the Head of Participant Management Product at Elexon, where they oversee the management and delivery of residential and business electricity settlement. Prior to this, Karen held positions at Elexon as the Participant Management Product Owner and Settlement Operations Manager.

Before joining Elexon, Karen worked at Revenue Assurance Limited as an Analyst in a temporary position. Karen also worked at IMServ Europe Ltd, where they held positions such as Business Transformation Manager, Customer Experience Manager, NHH Team Leader, and NHH Operations Analyst. In these roles, Karen was responsible for implementing projects, managing teams, improving customer satisfaction, and overseeing data collection and processing operations.

Throughout their career, Karen has demonstrated their ability to successfully deliver projects, meet customer expectations, and improve operational efficiency.

Karen Lavelle attended De Montfort University from 1994 to 1997, where they earned a 2:1 degree in Business Administration. Karen also obtained an ITIL V3 Foundation certification, with no further details provided.