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Sergey Bolshakov has extensive work experience in various roles. Sergey started their career at Studio Moderna, where they worked as a Call Centre Manager and played a key role in establishing a Customer post-sales Service department. Afterward, they joined Fortax Call Center as a Business Development Manager and then moved to Prado Bank as the Head of Call Centre. Following this, Sergey joined CTI (Communications.Technology.Innovations) as a Business Development Manager. Since 2007, they have been associated with ZOOM International, where they held the positions of Regional Director and Vice President, RCIS & APAC. In 2014, they played a significant role in opening ZOOM's first regional office in APAC and focusing on delivering exceptional services to partners and customers in the region. Sergey's work experience reflects their expertise and leadership capabilities in the call centre and business development field.

Sergey Bolshakov studied at Moskovskiy Gosuadarstvenniy Aviatsionno-Technologicheskiy Universitet im Tsiolkovskogo from 1999 to 2005, where they obtained a Master of Engineering (M.Eng.) degree in Information Technology. Additionally, they may have attended the Higher School of Economics, though no specific degree or field of study information is available for this period.