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Brad has built is career as an innovative and proven operations and client services executive with more than 25 years of customer service and sales management experience. Prior to joining Elevation Connect, Brad was a client of Elevation Connect at The Honest Company as their Senior Vice President of Client Services. He was also a client of Elevation Connect at Pearson Education in his role as Vice President of Customer Service for North America. Brad was fortunate to have a diverse career with industry leaders: Convergys - the world's 2nd largest BPO firm, Alpine Access - the pioneer in the virtual/work-from-home space (now Sykes @ Home), eBay - the world's first and largest e-commerce auction platform, AT&T Broadband Internet (now Comcast), DirecTV Satellite (now AT&T) and learned the art and science of call center management at the original business disrupter - MCI Telecommunications (now Verizon). Through his career, Brad has built a well-established track record of generating superior results through process improvement, strategic planning and building high performance management teams. His versatile skill base includes multi-million dollar P&L management, operational execution, sales delivery, client satisfaction, and employee satisfaction. Brad is widely recognized as a motivational leader, trusted coach, consummate collaborator, complex problem solver, and a noteworthy communicator with honed matrix management skills.