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Heather Francis began their career in 2006 with The Strategic Group, where they held the role of Operations. In the same year, they joined Merchant Cash Group as the Executive Vice President, Director of Business Development and Client Acquisitions, and Client Acquisitions Manager. In 2015, they became the CEO and Founder of Elevate Funding.

Heather Francis attended Santa Fe Community College from 2002 to 2004, where they earned an Associate of Arts degree in General. Heather then attended the University of Florida from 2004 to 2006, where they earned a Bachelor of Arts degree in Health Promotion and Education.