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Ryan Drafall, CSM, is a Senior Product Manager at Elevance Health since March 2022, specializing in the Sydney Application and enhancing backend customer portal features. Previously, Ryan served as a Product Owner at Humana, focusing on the MyHumana team and the development of a new Prescription Drug Plan web portal. Ryan's extensive background in the hospitality industry includes roles at Hilton, where notable achievements involved driving mobile app innovations and supporting revenue management for over 2,000 Hampton Hotels. Ryan's career also includes positions at First Hospitality Group, Interstate Hotels & Resorts, Janko Hospitality, and Raymond Management Company, where significant revenue increases were achieved. Ryan holds a Bachelor of Science in Hospitality and Tourism from the University of Wisconsin-Stout and a Baking Certificate with Honors from Elgin Community College.