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Steve Smith has a diverse work experience spanning over several years. Steve started their career in 1988 at National Australia Bank as a Senior Computer Operator and then moved on to roles as a Senior Systems Controller and Senior Operations Analyst. In 1999, they joined DataTrain as a Computer Based Course Developer. Steve returned to National Australia Bank in 1990 and worked as a Project Specialist in the Y2K Troubleshooting Group. From 2001 to 2004, Steve served as an Operations Shift Manager at National Australia Bank and also worked as a Project Specialist - Automation. Steve then worked at Phoenix Video Games as the Owner from 2004 to 2009. Steve joined Telstra in 2006 and held positions as a Major Incident Manager and Project Manager. At Elenium, they worked as a Service Operations Manager starting in 2022. In between, Steve held multiple roles at different companies, including CitiPower and Powercor as an IT Service Management Specialist, SXiQ as a Service Delivery Manager, and AustralianSuper as a Service Management Lead. Steve'sroles at these organizations involved various responsibilities such as leading service management projects, improving processes, and managing teams.

Steve Smith attended Fremantle Technical College and obtained a Diploma in Civil Engineering. The field of study was Engineering. Steve also attended Wembley Technical College, but no degree or field of study information was provided. In addition to their education, Steve obtained a certification as an AWS Certified Cloud Practitioner from Amazon Web Services in January 2021.