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Heinrich Roets has a diverse work experience spanning from 2009 to 2017. Heinrich started their career as a Porter at Wilmed Park Private Hospital in 2009, where they gained valuable experience in assisting nurses, doctors, and patients. In 2013, they transitioned into the IT field and worked as an IT Technician at Matrix Warehouse Group for a few months. Following that, they worked as an IT Support Engineer at Project 802 (Pty) Limited from 2014 to 2015. Heinrich then joined 121 BPO Client Services as an IT/Network Support Engineer and remained with the company until 2016. In 2016, they joined Full Facing (Pty) Ltd as an IT/Support Engineer, where they provided product support, managed Linux servers and environments, and offered Asterisk and ISP support. Finally, Heinrich Roets joined Electrum Payments in 2017 as an Operations Support staff member.

Heinrich Roets completed their secondary education at Stilfontein Highschool from 2004 to 2008, where they obtained their matriculation. Following that, from 2012 to 2013, they attended Centurion Academy and studied Computer/Information Technology Administration and Management. In addition to their formal education, they have obtained several certifications, including a PASA Certificate in Foundational Payments (PCFP) from the Payments Association of South Africa in July 2018, a certificate in Business Management and Entrepreneurship from ALISON - Free Online Learning in June 2015, and an AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in October 2019. Heinrich has also obtained certifications in various IT-related fields, including CompTIA A+, CompTIA N+, International Computer Driving License, Microsoft Certified IT Professional: Enterprise Desktop Support Technician, Microsoft Certified Professional, Microsoft Certified Solutions Associate, and Microsoft Certified Technology Specialist: Windows 7 Configuration. The specific dates for these IT certifications are not provided.