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Joanne Capasso has extensive experience in account management and client services, currently serving as a Key Account Manager and Account Relationship Manager at Electronic Merchant Systems since 2002. Previous roles include Key Account Manager at Patrick Street and Assistant Manager at One Stop Inc. Joanne has held significant positions such as VP of Marketing and Client Services at Benefits Services, Inc., and Senior Product Manager/Trainer at ProSystems. Additional experience includes roles as Senior Support Analyst at Continuum Corporation and Claims Manager at both Travelers Plan Administration of Ohio and Midwestern National Life Insurance. Joanne's educational background includes studies in Business Management at Cuyahoga Community College and West Technical High School.