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Xiaohui Wen is a seasoned technical professional with extensive experience in support engineering and consulting. Currently serving as a Senior Support Engineer at Elastic since January 2018, Xiaohui has a background spanning multiple roles at prominent companies including Hewlett Packard Enterprise and HP, where responsibilities included managing critical customer situations, resolving complex product issues, and providing system and network troubleshooting support. With a robust foundation in automatic control, supported by a Master’s and Bachelor’s degree from Harbin Institute of Technology, Xiaohui combines technical expertise with a dedication to enhancing customer satisfaction and system reliability.