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Lidia Sainz Vicente is an experienced professional in customer experience and business management, currently serving as the Voice of the Customer Head at El Corte Inglés since September 2016. Lidia has held multiple roles at El Corte Inglés, including PM Strategy & Transformation Officer, Customer Insights & CRM Manager, and Senior Business Analyst. Prior to this, Lidia worked as a Financial Consultant at Bluecap Management Consulting from October 2013 to September 2016 and completed an internship in the Offset & Collaboration Department at Airbus Group in 2013. Lidia's educational background includes a Master in Customer Experience Management from ESIC Business & Marketing School and a Master's degree in Administration and Business Management from Universidad Autónoma de Madrid, with additional studies at the University of Silesia in Katowice.