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Nancy Samir is currently the Chief Customer Service Officer at El-Araby Group since February 2022. Prior to this role, Nancy served as the Deputy Chief Customer Service Officer and Business Development General Manager at Elarabygroup. With a background in telecommunications, Nancy held positions such as CC Business Solutions Support Senior Supervisor at Vodafone Egypt and Consumer Customer Support & Implementation Supervisor at Raya Telecom. Nancy also has experience in network administration and financial analysis. Nancy holds an MBA in Marketing from Arab Academy for Science and Technology and a Web Developer & Designer certification from IBM.