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Gerard Faciol is an experienced professional in sales and compliance management, currently serving as the SDR and CSM Team Manager at Ekahau since February 2020. Previously, Gerard held various roles at Support.com from May 2016 to February 2020, including Quality Assurance Specialist, responsible for assessing telemarketing effectiveness and providing feedback. At Sitel from December 2011 to April 2016, Gerard worked as a Technical Sales Support Specialist, where responsibilities included training new sales representatives and enhancing sales processes. Gerard's career began as a Purchasing Officer at Bahrain Optician from August 2009 to July 2011, focusing on procurement and supplier negotiations. Gerard holds a Bachelor of Commerce degree in Banking and Financial Support Services from Wesleyan University - Philippines, earned in 2007.