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Jerald Lewis is a skilled Desktop Support Analyst at eJAmerica since November 2021, specializing in technical assistance for computer hardware and software, troubleshooting both Mac and Windows devices, and managing IT equipment inventory. Prior experience includes roles as a Senior In-Store Technician at CVS Health, where Jerald provided customer support and system management, as well as a Technical Support Specialist at Banilla Games, focusing on customer needs and service quality. Previous positions also encompass field and installation work at American Cable & Telephone and Thermo Fisher Scientific, along with military experience as an Aircraft Maintenance Technician in the United States Marine Corps. Jerald holds a Full-Stack Certification in Computer Software Engineering from Bottega University.