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Tracey Peacock is an accomplished Helpdesk Manager at Eisai EMEA, responsible for delivering high-quality technical support and ensuring compliance with industry regulations since July 2019. Previously, Tracey served as Team Manager - Microsoft System Center at Computacenter, overseeing workflow, resource management, and commercial administration from October 2012 to July 2019. Other roles include Resource Manager and Project Coordinator at Computacenter, Development & Project Coordinator at World Continuing Education Alliance, and multiple positions at ANZ, culminating as PMO/Project Coordinator. Earlier career experiences include EA to the CEO at Frontier Enterprises and various IT-related roles at AstraZeneca, where Tracey began as an office junior and advanced through various IT positions. Tracey's extensive background in management, project coordination, and technical support underpins expertise in training, staff development, and operational efficiency.