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Hongyan Jin has a diverse professional background in technology and support services, currently serving as a Security Operation Command Center technician at Akamai Technologies since June 2020. Prior experience includes roles as a Desktop Support at an unspecified company since April 2019 and as a Desktop Support Engineer at EIRE Systems since July 2015. Additionally, Hongyan holds extensive experience in server warranty support at Hewlett Packard Enterprise since December 2006. Educational credentials include a Bachelor's degree in Humanities/Humanistic Studies from Kyoto Seika University and a Bachelor's degree in Japanese Language and Literature from Shandong University.