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Mark Challis is an experienced IT professional with a strong background in IT operations and security management. Currently serving as the IT Operations and Security Manager at EIP since September 2018, Mark leads front office IT operations, manages relationships with MSPs and third-party suppliers, and oversees the implementation of security protocols including a successful ISO 27001 certification. Previous roles include IT Operations and Security Supervisor at EIP, IT Analyst at Eaton, and various IT support positions at Potensis Ltd, Title Research Ltd, and Kings Court Trust Ltd, showcasing a comprehensive expertise in IT support, system management, and information security. Mark has a proven track record of developing staff, managing complex IT infrastructures, and enhancing organizational security posture throughout multiple countries.