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Karlijn Rooms currently serves as Lead Customer Experience at eHealth Ventures Group, focusing on enhancing customer journeys since January 2022. Previously, Karlijn worked as an Omnichannel Customer Experience Specialist at MediaMarkt Nederland, where the emphasis was on exceeding customer expectations through seamless experiences. Experience also includes a role as User Research Specialist at Roompot Vakanties, optimizing the customer journey using qualitative and quantitative data. Earlier positions involved responsibilities in online marketing and customer interaction at various companies, including Bilderberg, Fletcher Hotels, and Sundio Group. Karlijn holds a Post Master in Customer Experience Strategy & Organization from Beeckestijn Business School and a Bachelor of Arts in Touroperating from Breda University of Applied Sciences.