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Ivan Nikolov is a seasoned professional with extensive experience in Release Management and Service Delivery Management. Currently serving as a Release Manager at EGT Digital, Ivan leads the Release Management process, enhances procedures, and coordinates with stakeholders to ensure compliance and quality standards. Previously, at Tungsten Network, Ivan held multiple roles including Manager of Service Delivery Management, where responsibilities included overseeing a portfolio of global clients from notable companies, improving customer retention, and implementing continuous improvement plans. Ivan possesses a Master of Business Administration from the University of National and World Economy and a Bachelor's degree in Care Pedagogy from South-West University "Neofit Rilski."