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Jonathan Jongkind is an experienced professional in customer success and technical support, currently serving as the Director of Customer Success at Egress Software Technologies since September 2012. In this role, Jonathan leads the development of the new Customer Success team, focusing on people management and implementing key processes through CRM platforms like Salesforce and ChurnZero. Previously, Jonathan held various positions at Egress, including Head of Global Customer Services, where significant integration of a third-party Service Desk was accomplished, and Global Customer Service Manager, overseeing technical support across multiple locations. Early career experience includes providing IT support at the University of Kent. Jonathan holds a Bachelor of Laws (LLB) degree from the University of Kent and has completed five A-Levels and ten GCSEs.