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Jillian Byrne is an accomplished professional in the travel management industry with extensive experience since 2001. Currently serving as Sr. Manager of NA Operations at Egencia since September 2012, Jillian has held various roles, including Supervisor of Corporate Travel Canada and NA Regional Trainer/Instructional Designer, where responsibilities include training new employees and providing one-on-one coaching. Previously, Jillian worked as an Executive Travel Consultant at American Express Business Travel, specializing in VIP travel arrangements, and as Tour Marketing Manager at Sony Music Entertainment, focusing on artist development and organization of appearances. Additionally, Jillian served as Entertainment Travel Manager at Upward Bound Travel, where duties encompassed managing travel reservations, ensuring quality control, and coordinating logistics for clients in the entertainment sector. Jillian holds an Associate's Degree in Business Management from Plaza College.