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Erik Donaldson is an experienced professional in client training and customer support, currently serving as a Client Trainer at Egencia since August 2018. Prior to this role, Erik held the position of Training Manager for the Customer Support Center at Wave Broadband from July 2009 to August 2018, focusing on training newly hired representatives and developing training programs for existing staff. Erik holds a Bachelor's Degree in Communication from Colorado State University Global and an Associate's Degree in Communication from North Seattle College, along with a High School Diploma from Bothell High School.