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Happy Minocha is an accomplished technology leader with extensive experience in application development and product ecosystems at eGain Corporation since August 2003. As Vice President, Application Development/Product Ecosystem, Happy led the creation of innovative frameworks, enhancing development efficiency and fostering significant revenue growth through strategic partnerships. Previous roles include Senior Director and Director of Customer Engineering, where Happy drove product strategy for key integrations and managed successful customer engagement initiatives. Technical expertise spans multiple positions, from Senior Software Engineer to Technical Architect, focusing on building scalable customer engagement platforms and delivering enterprise software solutions. Happy holds a Bachelor of Technology in Computer Science from the National Institute of Technology Kurukshetra.