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Dimitra Kassavita is an experienced professional currently working as a Dispatcher at efood since March 2020, where responsibilities include managing online orders, overseeing the delivery process, and resolving dispatch-related issues. Previous roles include Senior Customer Care Agent at efood, delivering exceptional customer support and successfully managing orders, and Customer Service Agent at MEDIATEL SA. Dimitra also interned in the Research & Development Department at General Mills and presented a thesis on gene leptin at the 42nd Annual Panhellenic Medical Congress. Educational qualifications include a Bachelor's degree in Food Science and Technology from the Technological Educational Institute of Athens and further studies at Ethnikon kai Kapodistriakon Panepistimion Athinon. Skills encompass service coordination, order tracking, soft skills, teamwork, and customer service.